In force as of 12 November 2026.
Courtesy translation. If there is any difference, the French version prevails.
1. Purpose and scope
These general terms of sale (the "Terms") govern access to the online service Pointage (the "Service"), available at https://app.pointage-pro.fr and published by Leo Grosso, trading as FlokyEntreprise (the "Publisher"), whose contact details are in the legal notice.
The Service is reserved for professionals (companies, associations, self-employed people) acting for the purposes of their business (the "Customer"). The provisions of the French Consumer Code, including the right of withdrawal, do not apply.
Creating a company account means full acceptance of these Terms. They prevail over any other document of the Customer.
2. Description of the Service
The Service allows:
- each employee to enter their working hours day by day (times, several shifts per day, site), to request absences and leave, and to get a monthly summary as a PDF;
- employees to exchange written handover messages, with photos if needed, in private sessions visible only to their members, with optional notifications;
- the manager of the company account to create and remove employee accounts, manage the list of sites and the subscription, view employees' hours, validate each month or request a correction, answer absence requests and export hours for payroll.
3. Company account and access
The company account is created by a manager designated by the Customer, using an email address, a password and the company's SIRET number. A recovery code is given at creation: it allows choosing a new password if the password is forgotten. The Customer is solely responsible for keeping these details confidential and for actions carried out with them.
Employee accounts are created by the manager (last name, first name, email address) with a temporary password that the employee must change at first sign-in; the manager can give a new one if it is forgotten. Handover sessions are joined through an invitation link. The Customer makes sure that only authorised people have access and removes without delay employees who should no longer use the Service.
If the manager loses both the password and the recovery code, access to the account can only be restored after the Publisher has verified the manager's identity.
4. Free trial
When creating the company account, the Customer chooses a plan and registers a bank card, whose validity is checked with the bank. The Customer then gets a 7-day free trial during which nothing is charged. One trial is granted per company.
At the end of the trial, the subscription to the chosen plan starts automatically and the first month is charged to the registered card, unless the Customer has cancelled before the end of the trial from the "Payment, invoices and cancellation" area. As long as no card is registered, the account cannot be used.
If the subscription is cancelled or unpaid, the account becomes read-only: entering hours and handover messages are suspended, and summaries already saved remain available.
5. Plans and prices
The available plans are the following, per month and per company:
| Plan | Number of employees | Price / month | Price / year |
|---|---|---|---|
| Small business | 1 to 20 | €49 | €550 |
| Medium business | 21 to 50 | €99 | €1150 |
| Large business | 51 to 200 | €199 | €2350 |
| Very large business | 201 to 500 | €299 | €3550 |
| Major group | More than 500 | €499 | €5950 |
The Customer chooses monthly payment or a single yearly payment. Yearly payment has a price lower than twelve monthly payments and one extra free month: after the twelve paid months, a thirteenth month is free, then the subscription renews for a new year. The 7-day trial comes before the first payment. In that case, payment and renewal take place once a year instead of every month.
Prices are in euros, net of tax: VAT not applicable, article 293 B of the French General Tax Code.
The number of employees is the number of users attached to the company account, the manager not being counted. When the plan's maximum number of employees is reached, adding a new employee is refused until the Customer moves to a higher plan.
Referral: when a company signs up with a Customer's referral link or code and then becomes a paying customer, the referring Customer receives, once, a credit equal to one month of their plan, applied to their next invoices. This credit has no cash value and is not refundable.
The Publisher may change its prices. Any change is notified to the Customer at least 30 days before it applies, and the Customer may cancel the subscription before that date.
6. Payment and invoicing
Payment is made by bank card, monthly and in advance, through the payment provider Stripe. The Publisher never has access to the full card details.
The subscription renews automatically every month on the anniversary date of subscription. Invoices are available in the "Payment, invoices and cancellation" area of the Service.
If a payment fails, new attempts are made. If the payment remains unpaid, the subscription is interrupted and the account becomes read-only. In accordance with article L.441-10 of the French Commercial Code, any amount unpaid on its due date bears interest at three times the legal interest rate and gives rise to a fixed recovery fee of €40.
7. Changing plan
The Customer may change plan at any time from the Company tab, provided that the number of employees fits the chosen plan. The change takes effect immediately, and the price difference is calculated pro rata for the current period on the next invoice.
8. Term and cancellation
The subscription is taken for one month, renewed automatically, with no minimum commitment. The Customer may cancel at any time from the "Payment, invoices and cancellation" area. Cancellation takes effect at the end of the period already paid. No pro rata refund is due for the period already started.
In the event of a serious breach of these Terms by the Customer, in particular unlawful use of the Service, the Publisher may suspend or terminate access after a formal notice left without effect for 15 days, or without delay in an emergency or where third-party rights are infringed.
9. Customer's obligations
- Use the Service in line with its purpose, these Terms and the law.
- Make sure the information entered is accurate and the content of handover messages is lawful; the Customer alone is responsible for it.
- Not enter health data or other sensitive data within the meaning of article 9 of the GDPR in handover messages, photos and absence comments (the "sick leave" reason can be chosen without stating the nature of the illness): the Service is not a certified health data host (HDS).
- Inform its employees of the use of the Service and of the processing of their data.
10. Time-tracking data
The hours entered are stored online and attached to each employee's account; they are accessible to the employee and to the manager of the company account. Without a connection, entries are kept on the device and sent as soon as the network returns. If the same month is edited from several devices, the last saved change prevails. A month that has been sent or validated can no longer be edited by the employee, unless the manager asks for a correction.
The Publisher applies reasonable backup measures but does not guarantee that no data will be lost: it is recommended to save the monthly summaries as PDFs regularly.
The summaries are declarative tools built from the employees' entries. They do not replace the employer's obligations regarding the recording and control of working time.
11. Availability of the Service
The Publisher uses reasonable efforts to provide access to the Service 24 hours a day, 7 days a week, as an obligation of means. Access may be interrupted for maintenance, updates, or because of a failure of hosting or telecommunications providers.
12. Liability
The Publisher can be held liable only in the event of proven fault, and only for direct damage suffered by the Customer. Liability is limited, for all causes combined, to the amount paid by the Customer over the 12 months before the event giving rise to liability. The Publisher is not liable for indirect damage, in particular loss of revenue, data or business, nor for the consequences of a loss or alteration of time-tracking data.
13. Intellectual property
The Service, its code, its presentation and its brand remain the exclusive property of the Publisher. During the subscription or trial, the Customer has a personal, non-exclusive and non-transferable right of use. The Customer keeps ownership of the content it enters.
14. Personal data
Personal data processing is described in the privacy policy. For its employees' data, the Customer acts as controller and the Publisher as processor within the meaning of article 28 of the GDPR. The Publisher processes this data only to provide the Service, ensures its security and confidentiality, and deletes it at the end of the contractual relationship as set out in the privacy policy.
15. Changes to the Terms
The Publisher may change these Terms. The new terms are brought to the Customer's attention at least 30 days before they take effect. Continuing to use the Service after that date means acceptance.
16. Governing law and disputes
These Terms are governed by French law. In the event of a dispute, the parties first seek an amicable solution. Failing that, the dispute is brought before the competent courts of the Publisher's place of residence (Montigny-en-Gohelle).